A conformity assessment body conducting ISPO and VLHH certification independently, impartially, and professionally.
As a third-party conformity assessment body, PT AISI conducts ISPO and VLHH certification with credibility, objectivity, and accountability — supporting Indonesia's palm oil and forestry industries in meeting global market standards.
PT AISI was established and operates under a valid legal foundation as an accountable and law-compliant organization.
The Articles of Association have been ratified by the Minister of Justice and Human Rights of the Republic of Indonesia on 26 February 2026.
Declaration of Shareholders' Circular Decision made before a Notary in Bogor Regency along with its Articles of Association.
To become a trusted, professional, and independent certification, inspection, and testing body — making a real contribution to the sustainability of Indonesia's industry and environment.
PT AISI is committed to conducting certification that is credible, impartial, competent, and transparent.
Fulfilling ISPO and VLHH requirements, applicable laws and regulations, and requirements of the National Accreditation Committee (KAN). Certification results are accountable and market-trusted.
Maintaining neutrality and independence from commercial, financial, or other pressures. Not involved in technical assistance or internal consultancy for auditees.
Ensuring auditor competence through rigorous recruitment, ISPO and VLHH training, competency testing, and continuous performance monitoring. Auditors must understand legal, environmental, labor & human rights aspects.
Protecting confidentiality of all client information, audit data, and smallholder farmer data in accordance with the Personal Data Protection Law (UU PDP).
Providing responsive service to companies, smallholder farmers, and stakeholders. Complaints and appeals are handled objectively and timely in accordance with SOPs.
Implementing continuous improvement through internal audits, management reviews, and annual risk evaluations.
PT AISI sets strict performance indicators, managed professionally by an accountable management structure.
| No | Quality Objective | Performance Indicator | Target | Person in Charge |
|---|---|---|---|---|
| 1 | Audit compliant with ISPO and VLHH principles | % of major non-conformities passing audit | 0% | Certification Manager |
| 2 | On-time certification process | Average time from audit to certification decision | ≤ 90 working days | Certification Manager |
| 3 | Auditor competence | % auditors passing annual competency test & % ISPO and VLHH Lead Auditor certified | 100% | Administration Manager |
| 4 | Certificate holder satisfaction | Customer satisfaction survey index score | ≥ 85% | Quality Manager |
| 5 | Stakeholder complaint handling | Response speed for complaints from NGOs/civil society | 100% responded (≤ 10 days) | Quality Manager |
| 6 | Traceability data accuracy | Application of Mass Balance & Claim method without data errors | ≥ 99% | Certification Manager |
Free from conflicts of interest in every certification process
Open information and processes accessible to the public
Promoting environmentally friendly and sustainable business practices
Fair and equal treatment for all clients without discrimination
Responsible for every decision and audit result
Supported by experienced and highly competent auditors